Terms and Conditions
These Terms and Conditions set out the rules that govern your use of the Hula Spins site and services. They describe the relationship between us and you, explain account responsibilities, and explain how we manage promotions, payments and disputes. By registering an account you accept these terms and any additional rules that apply to specific offers or features.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person and accounts must be registered in your legal name. You must not allow others to use your login, and you must notify us immediately if you suspect unauthorised access. We may suspend or close accounts if we suspect fraud, bonus abuse, or other breaches of these terms.
Eligibility requirements
Accounts are available only to residents who meet the minimum age requirement of 18 years. You confirm that you are eligible to gamble under applicable local law when you open an account. We may carry out identity, age and affordability checks and will request documents such as photo ID, proof of address or proof of payment method before processing withdrawals or when required for compliance.
Acceptable platform use
You must use the site lawfully and not attempt to interfere with its operation. Prohibited activity includes attempting to manipulate game outcomes, using unauthorised software, or operating multiple accounts. Any winnings achieved through prohibited activity may be voided and accounts closed. We reserve the right to apply account restrictions, void bets or withhold payments where misuse or suspicious behaviour is detected.
General bonus and promotion rules
Promotions and bonuses are subject to their own terms in addition to these Terms and Conditions. Where a promotion applies, you must meet any qualifying criteria such as minimum deposit, eligible games and wagering requirements. Bonus funds are non-withdrawable until any applicable conditions have been satisfied. We may refuse a bonus where an account has a pending withdrawal, has breached playthrough rules, or otherwise does not qualify.
Deposits and withdrawals
Payment methods and limits are shown in your account cashier. Deposits are usually credited immediately but may be subject to provider terms. Withdrawals may be subject to pending or verification checks before release. We will return funds to verified payment methods where possible. We may require additional documentation or carry out affordability checks before accepting limit increases or processing large withdrawals.
Dispute resolution
If you have a complaint, raise it with our support team through the in-site contact options. We will aim to resolve concerns promptly and fairly. If we cannot agree a resolution, details of further escalation routes will be provided in our complaints response. Where applicable, independent dispute resolution may be available under the relevant regulatory framework.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of HulaSpins after changes are published constitutes acceptance of the revised terms. For queries about these terms, contact [email protected].