If you need help, our support team is ready to assist with account-related issues, payment queries, technical concerns and general feedback. Contact us through the convenient channels below for quick help with logins, verification, withdrawals, bonus terms and site faults. Our team aims to resolve most enquiries promptly and can guide you through verification steps, deposit limits, safer-gambling tools and secure processes if required.
| Department | Contact |
|---|---|
| Customer support (accounts, payments and technical queries) | [email protected], for account, payment and verification help, typical reply within 24 hours |
| General enquiries (billing and site feedback) | [email protected], for billing, site feedback and general enquiries |
| Affiliate enquiries (partner programme) | [email protected], for partner and marketing enquiries |
| Phone line | +44 20 7946 0823, available during office hours |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please include a clear subject line and current contact details so our team can identify your case quickly and avoid delays. For account queries, attach any relevant files and reference your username or account number in the message.
Most support enquiries are answered within one business day. For simple questions use live chat during office hours or email for account and payment queries. More complex matters, such as identity checks, disputed transactions or affordability reviews, can take longer to resolve depending on their nature and may require extra documentation; we will keep you informed throughout the process.
At HulaSpins we value your feedback, please tell us any suggestions or ideas to improve the site. Your comments are reviewed carefully by our team and help shape new features, promotions and the overall user experience. Use the site feedback form or live chat to get in touch and we will consider your input for future updates at Hula Spins.
