Privacy Statement
Welcome to the privacy policy for Hula Spins. This page explains how we collect, use and protect your personal information when you create an account, play games or otherwise use our services. We take your privacy seriously and set out below the types of data we hold, why we need it and how you can manage your information.
Types of data we collect
We collect several categories of information to provide and secure our services. This includes personal data you give us directly, technical data generated when you use the site, and transactional data related to deposits, withdrawals and bets.
Personal data
Personal data includes your name, date of birth, address, email address, telephone number and verified payment details. We also store identity documents and proof of address where required for verification and anti-fraud checks.
Technical data
Technical data covers IP address, device and browser details, operating system, location data where permitted, and cookies or similar identifiers that help us deliver a secure and usable service.
Transactional data
Transactional data records interactions with the service such as deposits, withdrawals, gaming activity, bonuses used and support enquiries. We keep these records to meet regulatory, security and customer service needs.
How we use your information
We use your data to set up and manage your account, process payments, carry out identity and affordability checks, prevent fraud, and comply with legal obligations. We also use aggregate or anonymised data to improve the site and for internal analytics.
Data protection practices
We protect your personal information using administrative, technical and physical security measures appropriate to the sensitivity of the data. Access to personal data is restricted to staff and third parties who need it to perform services. We retain information only for as long as necessary to provide services and to meet legal and regulatory requirements.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable secure login, and measure site performance. You can manage cookie settings via your browser. Some features may not work correctly if cookies are disabled.
User rights
You have the right to request access to the personal data we hold about you, to ask for corrections, to request deletion in certain circumstances, and to object to or restrict processing where applicable. We will respond to verified requests in line with applicable law.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team. We may ask you to verify your identity before fulfilling requests to protect your account. For support contact, email [email protected].
Information sharing and third parties
We may share data with payment processors, identity verification and fraud prevention providers, regulators and law enforcement when required, and with service providers who help operate the platform. Third parties process data under contract and must meet our security standards.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will post a revised date and, where appropriate, notify you. If you use HulaSpins after changes are published, your continued use indicates acceptance of the updated policy.