Support is available to assist with questions, account-related issues, technical concerns or general feedback. Players can contact the team via email, live chat or telephone and should expect timely, helpful replies suited to the nature of their enquiry. For account and verification matters, include your registered username and a clear description to speed handling. Safer gambling and complaints are treated confidentially and handled in accordance with regulatory best practice.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account, verification and technical enquiries; please quote your registered username) |
| General enquiries | [email protected] (billing, payments and general questions; allow 48–72 hours for email replies) |
| Affiliates | [email protected] (partnerships, tracking and commission queries; response times may vary) |
| Telephone | +44 20 7946 0321 (Mon–Fri, 09:00–18:00; staffed by UK team) |
| Working hours | Mon–Fri, 09:00–18:00 (email monitored outside these hours; live chat during published times) |
Email is the preferred contact method for detailed requests, account issues, or any enquiries that require documents or explanations. When emailing, use a clear subject line and include up‑to‑date contact details and account identifiers to help the team process the request without delay. Attach any supporting documents as PDFs or images and allow time for verification.
Support aims to respond promptly to enquiries. Most messages receive a reply within one business day, but more complex matters such as verification, payment checks or security reviews may take longer to investigate and could require several business days. If an issue needs extra time, the team will notify you and provide an estimated timeframe for resolution.
Got feedback, suggestions or ideas to improve Hula Spins? Please share them — we review all submissions carefully and use your input to improve the site, promotions and user experience. Tell us what works, what could be simpler, or what features you’d like to see. Email your thoughts to [email protected] or use the on‑site feedback form.
